Land Customer Operations
Vision
To fully integrate DLA support with customer objectives and systems in order to provide the best support possible at the customer locations.
Mission Statement
To enhance demand planning and customer and weapon systems account management. Serve as Defense Logistics Agency's forward presence at select customer locations. To engage the customer on opportunities for improved supply chain support through innovative and tailored logistics solutions.
Organizational Statement
The unit is organized into five divisions:
- Land Operational Customer Division (DLA Land and Maritime-QLA)
- Provides DLA Forward Presence and execution at operational sites to includeCustomer Support Representatives and Customer Logistics Site Specialists. See Contact Sheet.
- Develops and adjusts demand plans to anticipate and meet operational customer requirements.
- Conducts customer site visits and coordinates training.
- Collects and evaluates statistical data and actionable intelligence in order to anticipate customer needs.
- Land Industrial Customer Division (DLA Land and Maritime-QLB)
- Provides DLA forward Presence personnel at industrial sites to include Customer Support Representatives and Customer Logistics Site Specialists.See Contact Sheet.
- Develops and adjusts demand plans along with actionable intelligence to meet industrial customer production requirements.
- Conducts and participates in Industrial Forecast Support Groups (IFSG) at customer locations.
- Provides support to the Army's CCIR and USMC's MSST for critical depot parts.
- Integrated Logistics Partnership Division (DLA Land and Maritime-QLP)
Integrated Logistics Partnership Division (DLA Land and Maritime-QLP) Formerly, called the Customer Pay Team, this division partners with Customers and DSO Land Strategic Management Support Group (SMSG) to create innovative business practices and models which dramatically out perform previous supply support methods.
- Customer Pay was a pilot initiative established under an OSD tasking to conduct vendor managed initiatives at Army Maintenance Depots.
- The Customer Pay program is currently under way at Red River Army Depot (RRAD) and Letterkenny Army Depot (LEAD) and Maine Military Authority (MMA) in support of the HMMWV recapitalization line.
- DLA's partner in CP is AM General LLC (AMG). They are responsible for managing, storing, and delivering DLA, Army, and AM General inventory directly to the production line.
- Billing for CP material takes place at the time of consumption on the production line so that the service is not required to procure material in advance. Supply support is at 99.99 percent delivery at each work station.
- The Integrated Logistics Partnership Division is participating in the Multiple Award Schedule, a program which will bring highly advanced supply support to industrial, and industrial sites though-out the Army and USMC.
- Land Weapons Systems Division (DLA Land and Maritime-QLR)
- Responsible for monitoring and enhancing both weapon systems readiness and service to military customers.
- Participates with the military service in preparing integrated logistics support plans and in material readiness reviews to determine effectiveness of DLA support to weapon systems.
- Provides information, such as supply availability about weapon system items managed by DLA, to Weapons System Program Managers.
- Ensures compliance with DLA and the DLA Weapon System Support Program concepts and practices associated with weapon systems managed by DLA.
- Identify, collect, and use broad market influences that impact demand.
- Identifies competitors and their strengths and weaknesses.
- Land Readiness Room/Liaison Center (DLA Land and Maritime-QLL)
- Serves as the single point of entry to provide support for mission essential DLA managed parts impacting South West Asia operational readiness.
- Maintains collaborative partnership with AMC Commands to rapidly research procurement and delivery of mission critical parts in support of the warfighter.
- Maintains visibility on readiness of deployed forces and works toward resolving critical supply problems which impact material readiness of the Armed Forces.
This organization has been established to serve as a single point of entry for all critical issues impacting readiness of our deployed services.
Points of Contact:
Defense Supply Center Columbus
ATTN: DLA Land and Maritime-QL
3990 East Broad Street
Columbus, OH 43218-3990
- Land Customer Operations Director (MIL 06):
- Land Operational Customer Division:
- E-mail - DSCC-QLA.Chief@dla.mil
- Phone - DSN 850-2991 or COMM (614) 692-2991
- FAX - DSN 850-3796 or COMM (614) 692-3796
- Land Industrial Customer Division:
- E-mail - DSCC-QLB.Chief@dla.mil
- Phone - DSN 850-1638 or COMM (614) 692-1638
- FAX - DSN 850-3796 or COMM (614) 692-3796
- Integrated Logistics Partnership Division:
- E-mail - DSCC-QLP.Chief@dla.mil
- Phone - DSN 850-2627 or COMM (614) 692-2627
- FAX - DSN 850-3796 or COMM (614) 692-3796
- Land Weapons System Division:
- E-mail - DSCC-QLR.Chief@dla.mil
- Phone - DSN 850-1133 or COMM (614) 692-1133
- FAX - DSN 850-3796 or COMM (614) 692-3796
- Land Readiness Room/Land Liasion Division:
- E-mail - DSCC-QLL.Chief@dla.mil
- Phone - DSN 850-5303 or COMM (614) 692-5303
- FAX - DSN 850-3796 or COMM (614) 692-3796
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